Effective from May 4, 2023
Rental Terms for Lease Agreement Facilitated by Die "hyggelige" Dänen
1 GENERAL
1.1 Die ”hyggelige” Dänen (hereinafter "DHD") does not own the holiday home made available by DHD. The holiday home is provided by the legal owner of the house (hereinafter "Owner"). DHD solely acts as the intermediary in leasing the property on behalf of the Owner and at the Owner’s expense and risk. DHD has entered into a separate agreement with the Owner, granting DHD the exclusive right to facilitate the rental of the Owner’s holiday home.
1.2 These rental terms and the individual lease agreement made between the Owner and the tenant together constitute the terms of the agreement mediated by DHD between the Owner and the tenant (hereinafter referred to as the “Rental Documents”). In cases where DHD establishes house rules regarding the use of the rented property on behalf of the Owner, these will be added and will form part of the Rental Documents. It should be noted that travel agencies, internet portals, and other booking platforms not wholly or partly owned by DHD cannot make agreements that deviate from the Rental Terms or the information provided by DHD in the current rental catalog, etc. Services that may be purchased directly through the Owner—or services provided as gifts by the Owner—are considered third-party agreements and are thus not covered by the Rental Terms, and are, in any case, unrelated to DHD.
2 CONCLUSION OF THE LEASE AGREEMENT
2.1 The tenant's submission of a booking constitutes a binding offer to DHD to enter into an agreement for the rental of the holiday home selected by the tenant. The booking can be made in writing, verbally, or by phone.
2.2 DHD's acceptance of the offer on behalf of the Owner is confirmed by issuing a written acceptance and sending a rental confirmation to the tenant.
2.3 In the case of a preliminary reservation (option) for a subsequent rental year, the agreement becomes binding only when (1) the specific holiday home is released for rental for the respective year, (2) the holiday home is available for the desired period, and (3) prices and any changes thereof are determined. If these conditions (1-3) are met, a rental confirmation will be sent, after which the agreement becomes binding in accordance with section 2.2.
2.4 DHD’s obligation is solely to make the holiday home available to the tenant in accordance with the Rental Documents. The tenant's obligation is to make payment in accordance with the Rental Documents. The tenant's transport to and from the holiday home is irrelevant to both the Owner and DHD. DHD assumes no responsibility for the tenant's ability to access the holiday home, including if the tenant is prevented from transport to or from the holiday home due to border closures or similar events.
3 PRICES AND PAYMENT
3.1 All prices are stated in DKK (Danish kroner), unless otherwise specified. Once the tenant's booking is registered, DHD will send a confirmation as described in section 2.2. The rental amount is charged in two installments, as outlined below.
3.2 Along with the payment of the rental amount, the tenant is required to pay a deposit, as determined by DHD. The deposit serves as security for, but is not limited to, payment for additional purchases made through DHD, consumption as specified in section 7, any damages to the rented property as outlined in section 8, and any other costs that the tenant is obligated to pay DHD in connection with the rental agreement.
3.3 Unless otherwise specified on the website and/or price list, the rental amount does not include the consumption of water, electricity, oil, gas, or heating (including firewood for the fireplace, if applicable). Consumption is to be paid at departure when the keys are returned.
3.4 The first installment is due 7 days after the agreement is made, as per section 2.2, and constitutes 25% of the rental amount, along with any cancellation insurance, administrative fees, and any additional fees set by DHD.
3.5 The second installment is due 49 days before the start of the rental period and constitutes the remaining 75% of the rental amount.
3.6 For bookings made less than 49 days but more than 14 days before the start of the rental period, the full rental amount is due 5 days after the agreement is made, as per section 2.2.
3.7 For bookings made less than 14 days before the start of the rental period or later, the full amount is due immediately upon the conclusion of the agreement, as per section 2.2.
3.8 If the holiday home is booked via the internet, it is possible to pay the first installment by bank transfer or the payment cards specified. When paying by card, a small fee may apply. When paying by card via the internet, a 48-hour cancellation right applies.
3.9 Failure to comply with the payment terms specified in sections 3.3 – 3.7 will be considered a breach of the rental agreement. In such a case, DHD is entitled to terminate the rental agreement without notice. If the rental agreement is terminated under section 12, the tenant is not released from the obligation to pay the rental amount.
3.10 DHD reserves the right to proportionally increase the rental price in the event of price increases, increased taxes and fees, currency fluctuations, etc., upon providing documentation for the reasons behind the price increase. If the currency in which the holiday home is settled with DHD changes in relation to the currency stated on the internet and/or price list and used for the tenant's payment, the rental price may be increased by the same percentage as the currency has risen since the catalog and/or price list was issued.
3.11 Price increases in accordance with sections 3.9 and 3.10 do not entitle the tenant to cancel the holiday home rental or the rental agreement.
4 RENTAL PERIOD
4.1 The arrival and departure times stated on the internet or in the Rental Documents are always applicable. The handover of keys at a later arrival time than indicated in the Rental Documents can only occur by prior arrangement. The holiday home must be vacated no later than 9:30 a.m. on the day of departure, unless otherwise specified in the Rental Documents. Keys will only be handed over if the full rental amount has been paid and upon presentation of the original rental confirmation, along with any required photo identification.
5 THE HOLIDAY HOME AND SURROUNDING AREA
5.1 The rental agreement includes the holiday home with all its furnishings, accessories, and land as described in the house listing. All information is provided to the best of DHD's knowledge, and DHD assumes no responsibility for deficiencies unless the issue prevents the holiday home from being used for its intended purpose.
5.2 Please note that holiday homes are furnished according to the Owner’s taste and needs. This means that closet space, equipment levels (including garden furniture, etc.) may vary. Tenants are encouraged to contact DHD with specific questions about the holiday home’s furnishings or equipment levels. Deviations from the furnishings shown in online photos may occur, as the Owner may update or replace furniture.
5.3 Unless otherwise agreed with DHD, the holiday home may only be used for vacation purposes. The indicated square footage of the house may differ from actual measurements, which does not entitle the tenant to cancel the rental agreement or receive a proportional reduction in the rental payment.
5.4 It is prohibited to set up tents, caravans, motorhomes, or similar on or near the holiday home property.
5.5 The holiday home and its surrounding property may not be occupied by more than the number of people specified on the website or in the rental confirmation. If the house is occupied by more people than allowed, or if the tenant sets up tents, caravans, motorhomes, etc., on or near the property, DHD is entitled to evict the excess number of people without notice. If the tenant does not comply with such an order within 6 hours, DHD may terminate the rental agreement. The tenant and all occupants must then vacate the property immediately. No refund of the rental payment will be provided.
5.6 Electric vehicles may only be charged using the holiday home’s electrical installations if it is expressly stated in the house description and if a charging station is available.
5.7 Youth groups, defined as a group of at least 4 people, primarily under the age of 25, may only rent a holiday home through DHD with specific written approval. If DHD discovers a violation of this condition, DHD and/or the Owner are entitled to terminate the rental agreement without notice and without refund.
5.8 Bookings made by individuals aged 18 to 25 are only possible with explicit written agreement.
5.9 In some homes, pets are not allowed. DHD cannot guarantee that pets have not been in the house previously or that the Owner does not have pets. Therefore, DHD assumes no responsibility for potential allergic reactions. If the tenant has specific needs related to allergies, DHD encourages direct contact by phone to provide the best guidance based on the tenant's needs.
5.10 If pets are brought to homes where they are allowed, they must not be left alone in the holiday home or allowed on furniture or beds. Guests bringing pets are responsible for cleaning up after them on the property. If pets are brought to the holiday home, the tenant is required to vacuum the house to remove as much pet hair as possible before the mandatory or requested cleaning. Free dog waste bags are available at various locations in town, and guests are encouraged to help keep the area clean.
If pet hair or waste is not removed from the holiday home or property before departure, any associated additional cleaning costs will be charged to the tenant.
5.11 Tenants may be exposed to noise from construction, traffic, military activity (the holiday home is located in an area where military activities may occur), etc. DHD cannot be held responsible for such noise disturbances.
5.12 Distances to locations such as the beach, shops, etc., provided by DHD are approximate and measured in a straight line.
5.13 DHD is not responsible for the presence of animals or insects in or around the holiday home. The holiday home is located in a natural area, so such occurrences are normal.
5.14 Internet connections/broadband and TV channels are provided in various ways (e.g., cable, wireless, satellite). Internet and TV channels are considered an additional service provided by the Owner. Due to potential issues such as poor coverage in holiday home areas, varying data speeds, etc., DHD cannot be held responsible for poor signal, overloaded antennas, cable issues, or other coverage or data problems.
5.15 The tenant is obligated to use the rented property and its surrounding outdoor areas in a manner that does not disturb the residents of nearby holiday homes, including refraining from loud music, use of electrical equipment, or noisy behavior. If such behavior occurs and the tenant does not comply with a request from DHD to stop, DHD, on behalf of the Owner, may terminate the rental agreement. All occupants must then vacate the holiday home immediately, without refund.
5.16 DHD is entitled to establish specific house rules for the use of the rented property and its surrounding areas. Such rules can be accessed on DHD's website www.vejers.com. If these house rules are not followed, the rental agreement may be terminated according to section 5.15.
5.17 Smoking in the holiday home is strictly prohibited unless explicitly stated otherwise. However, this does not guarantee that smoking has not occurred previously in the home. Violation of the smoking ban will result in a fee of DKK 3,000.
5.18 If the holiday home contains a swimming pool and/or spa, the tenant is required to follow all instructions regarding the use of the pool and spa set by the Owner or DHD for safety reasons. The tenant is responsible for the use of the pool and spa. For health reasons, it is necessary to thoroughly shower before use. DHD technicians check the water quality before guests arrive and during the rental period where pools and spas are chlorinated.
5.19 Forgotten items are stored by DHD for four weeks after the date they are turned in. A handling fee of DKK 150 will be charged for the return of forgotten items, in addition to shipping costs, which are the responsibility of the tenant.
5.20 In the winter period, from approximately November to the end of March, the holiday home is pre-heated to 8-15 degrees Celsius. If the tenant wishes the house to be warmer upon arrival, DHD must be contacted at least 4 days before the arrival date. The tenant will bear the additional cost.
6 FINAL CLEANING
6.1 In most holiday homes, cleaning is mandatory and cannot be opted out of. Please refer to the practical information on how the house should be left when mandatory cleaning applies.
6.2 The tenant is obligated to leave the house in a tidy and thoroughly cleaned condition. This includes, among other things, cleaning the refrigerator, freezer, stove, oven, grill, toilet, and other sanitary installations. Final cleaning for an additional fee can be ordered from DHD. It is not permitted to have third parties perform the cleaning. Any costs incurred due to a lack of final cleaning and/or tidying up will be charged to the tenant. Please refer to the practical information on how the house should be left.
7 CONSUMPTION BILLING
7.1 The tenant's consumption of water, energy, and oil is not included in the rental price. The tenant's consumption of water and energy is calculated either by 1) a pre-determined amount per person for whom the holiday home is rented, or 2) a water and energy meter sheet is provided when the keys are collected. The tenant must record the meter reading (whether for electricity, district heating, geothermal heating, gas, or other) immediately after the start of the rental period. After the rental period ends, the tenant or a DHD service employee will read the meter again. This reading forms the basis for calculating the energy consumption. The tenant is responsible for paying for consumption during the entire rental period, even if the tenant has not used the holiday home for the entire duration.
7.2 Please note that in holiday homes with a swimming pool, additional energy costs for electricity and oil for heating the pool are to be expected. These costs vary depending on the season, water temperature, and the size of the swimming pool.
8 DAMAGES
8.1 The tenant must handle the holiday home with care and is obligated to return the holiday home in the same condition as when it was handed over. The tenant is responsible to the Owner for any damages to the holiday home and/or its contents that occur during the rental period and are caused by the tenant or others to whom the tenant has granted access to the holiday home.
8.2 DHD conducts an inspection after each rental period, during which any damages or defects to the holiday home and/or its contents, as well as any incomplete or inadequate cleaning, will be recorded.
8.3 Any damages to the holiday home or its contents that occur during the rental period must be immediately reported to DHD. If DHD discovers damages or defects that were not reported in accordance with section 8.1, these will be charged to the tenant.
8.4 All damages must be compensated by the tenant before departure, unless a separate agreement has been made with DHD.
9 INSURANCE
9.1 It is recommended that a combined travel, holiday home, and cancellation insurance be purchased through DHD. The price for this is determined based on the duration of the rental, the rental amount, and the specific type of insurance. Current prices and insurance terms are available on DHD’s website and can be sent upon request. Once the first installment has been paid, the insurance can no longer be ordered or changed.
9.2 The insurance cost is non-refundable in the event of rebooking or cancellation of the rental agreement.
10 DEFICIENCIES, COMPLAINTS AND REMEDIES
10.1 The rental property is handed over to the tenant in a defect-free condition. If the tenant, after taking possession of the holiday home, discovers inadequate cleaning, damages, or other deficiencies, the tenant is obligated to file a complaint with DHD immediately—no later than 24 hours after the deficiency is discovered. Failure to file a timely complaint will result in the holiday home being considered handed over to the tenant in a defect-free condition, and any deficiencies cannot be claimed against DHD thereafter.
10.2 The tenant must assist, as far as possible, in preventing further damage and negative consequences associated with the identified deficiencies.
10.3 DHD is entitled to remedy or repair any errors or deficiencies. In the event of a complaint by the tenant, the tenant is obligated to give DHD a reasonable period to address the identified deficiencies or damages.
10.4 If the tenant leaves the holiday home due to a complaint under this section 10, without allowing DHD a reasonable period to remedy the issue as per section 10.3, the tenant cannot claim these deficiencies as grounds for cancellation or a proportional reduction in the rental payment, as the tenant has disregarded DHD’s right to remedy.
DHD is entitled to relocate the tenant to another holiday home of the same price and quality if deemed necessary, without additional compensation. If the tenant feels that the complaint has not been satisfactorily resolved during the rental period, the complaint must be submitted in writing to DHD immediately for further processing.
11 DISCLAIMER OF LIABILITY FOR DAMAGES AND DEFICIENCIES, ETC.
11.1 DHD can only be held liable for deficiencies in the holiday home and its accessories if DHD has acted with gross negligence or intent.
11.2 For information provided by DHD to the tenant regarding the holiday home that does not correspond to the actual conditions, DHD can only be held liable if DHD has acted with gross negligence or intent.
11.3 DHD cannot be held liable for deficiencies in the rented property that are due to the tenant's own circumstances.
11.4 DHD is not liable for damages to the tenant’s personal or business belongings caused by defects in the holiday home, its furnishings, including but not limited to electrical appliances, lofts, beds, mattresses, bedding, or accessories provided with the rental, such as bicycles, playground equipment, garden furniture, and grills made available by the Owner.
11.5 DHD assumes no responsibility for changes in conditions that do not pertain to the holiday home itself or its associated land, such as bathing opportunities, fishing rights, road and store closures, traffic routes, road and construction work, environmental damage, weather conditions, or deterioration of the holiday experience due to local regulations, orders, government directives, or similar.
12 CANCELLATION AND CHANGE OF RENTAL PERIOD
12.1 Cancellation of the rental agreement can only occur before the start of the rental period, provided that the tenant has purchased the insurance mentioned in section 9.1. However, the tenant is entitled to allow another tenant to take over the rental. Refunds of the rental payment are processed through the tenant’s own cancellation insurance.
12.2 Cancellations must be made in writing and are only effective from the day DHD receives the cancellation/termination.
12.3 In the event of cancellation, DHD is entitled to charge the following fees from the tenant: I. If DHD receives the cancellation more than 49 days before the rental period begins, 25% of the rental amount will be charged. II. If DHD receives the cancellation between 49 days and 1 day before the start of the rental period, 70% of the rental amount will be charged. III. If DHD receives the cancellation less than 1 day before the start of the rental period, the full rental amount (100%) will be charged.
12.4 Cancellations due to the tenant’s inability to reach the holiday home do not entitle the tenant to cancel the agreement, as per section 2.4.
12.5 Regarding force majeure, etc., refer to section 14 below.
12.6 Before the first installment becomes due or before the first installment is paid, as per section 3.4, DHD accepts changes to the rental period without charging any fees, provided there is availability in a holiday home comparable to the one originally rented.
12.7 After the rental agreement is concluded, as per section 2, and after the first installment becomes due as per section 3.4, and up to 49 days before the start of the rental period, the rental period may be changed within the same calendar year for a fee of DKK 400. However, the rental agreement cannot be changed if insurance has not been purchased, as per section 9.1.
12.8 Changing to a "Last Minute" offer is not possible. The standard rental price will be charged.
12.9 Changes in accordance with sections 12.6 and 12.7 can only be made once.
12.10 After the rental agreement is concluded, as per section 2, and less than 48 days before the start of the rental period, changes to the rental period are not allowed.
13 DEPOSIT
13.1 The deposit is charged with the second installment or, at the latest, upon key collection.
13.2 The deposit will be refunded to the tenant’s bank account no later than 2 weeks after departure, once a satisfactory inspection of the holiday home has taken place.
13.3 Consumption of electricity, heating (including firewood, if applicable), etc., cannot be deducted from the deposit and must be paid upon key return.
14 FORCE MAJEURE
If the execution of the rental agreement is impossible—or significantly hindered—due to force majeure or similar circumstances, including but not limited to: war, natural and pollution disasters, drought, other unusual weather conditions, epidemics, pandemics, border closures, traffic conditions, suspension of currency exchange, strikes, lockouts, and similar events that could not have been foreseen at the time of the rental agreement, DHD is entitled to cancel the rental agreement. Neither DHD nor the Owner can be held liable in such cases.
15 DHD AS INTERMEDIARY
I. The holiday home is not owned by DHD but by the Owner, as stated in section 1.1 above. DHD only makes the holiday home available to the tenant on behalf of the Owner and at the Owner's expense. If the rental cannot be made available to the tenant for reasons beyond DHD's control, such as foreclosure of the holiday home, default by the Owner, or similar circumstances, DHD is entitled to cancel the rental agreement and refund the rental payment already made, subject to section 14 regarding force majeure. However, DHD is entitled, but not obligated, to fulfill the agreement by providing the tenant with an alternative holiday home equivalent to the one originally rented.
16 INDUSTRY ASSOCIATION, DISPUTES, JURISDICTION AND GOVERNING LAW
16.1 DHD is a member of the Holiday Home Rental Industry Association and follows the ethical guidelines established by the association.
16.2 Should any issues arise in connection with the rental that are not resolved to the tenant's satisfaction, and if it is not possible to reach an agreement between the parties regarding any compensation, the tenant has the option to bring the matter before the Holiday Home Rental Industry Association's Appeals Board. More information about the Appeals Board can be obtained at www.fbnet.dk.
16.3 In case of disagreement, legal proceedings must be initiated in the judicial district where the holiday home is located. The case must be decided in accordance with Danish law, which is agreed upon by the parties, with the exception of any choice of law rules that would result in the application of non-Danish law.
16.4 If translations of these terms are made into languages other than Danish, the Danish version will take precedence in the event of interpretative disputes.
17 OTHER INFORMATION
17.1 The rental agreement entered into is not subject to the right of withdrawal according to section 18, subsection 2, no. 12 of the Danish Consumer Contracts Act.
18 DATA PROTECTION
18.1 In accordance with data protection legislation, DHD is the data controller. Any inquiries regarding data protection must be made in writing to [email protected].
18.2 DHD processes the personal data provided by the tenant in connection with the holiday home rental, as it is necessary to complete the booking and thus fulfill the rental agreement. These data are also necessary to comply with any other obligations under the agreements between the Owner, the tenant, and DHD.
18.3 The tenant has the right to object to the processing of their personal data for these purposes at any time.
18.4 DHD, to the extent necessary, shares relevant information contained in this agreement with the Owner, partners (e.g., service offices, cleaning companies, credit card companies, insurance companies, and public authorities) to facilitate the rental, ensure proper and secure payment, or as required by applicable law.
18.5 DHD only transfers personal data to countries outside the EU/EEA if necessary and only where adequate safeguards for sufficient protection are in place, in accordance with applicable law.
18.6 Personal data are stored only for the period necessary for the relevant purpose or as required by applicable law.
18.7 As a data subject under GDPR rules, the tenant has the right to be informed about and receive a copy of the data DHD has registered. The tenant also has the right to have such information/data corrected if found inaccurate. Furthermore, the tenant has the right to have information/data deleted if it is no longer necessary for the purpose for which it was collected, as outlined in section 18.2, or if the processing is unlawful. Finally, the tenant has the right to request that DHD limit the processing of the relevant data.
These rental terms are effective from January 1, 2021, and apply to all rental agreements entered into thereafter.
